Privacy Policy
Introduction
We respect your privacy and process personal data in accordance with the UK GDPR and Data Protection Act 2018.
Who we are
Watford Tactical Fighting, Nash House, 15 Sovereign Park, Hemel Hempstead HP2 7DA, UK. Contact: 07450 955841.
Data we collect
- Account and contact details for member login
- Registration information including date of birth, address and emergency contact
- Medical/health disclosures relevant to training safety
- Payment and membership records (handled by ClubManager)
- Website analytics (with consent)
- Chatbot conversations and feedback for service improvement
Why we use your data
- To create and manage memberships and bookings
- To ensure training safety and duty of care
- To communicate about classes, billing and important updates
- To improve our services, including chatbot quality
Lawful bases
Contract (membership/booking), Legitimate Interests (service improvement and security), Consent (analytics/marketing), and Vital Interests (safety information).
Sharing
We use trusted processors including ClubManager (memberships, billing) and OpenAI (chat processing). We ensure appropriate safeguards and UK/EU SCCs where applicable.
Retention
Account and booking data is retained while you are a member and for up to 6 years for legal/financial records. Chat logs are kept up to 12 months unless you request deletion.
Your rights
You can request access, rectification, deletion, restriction or portability, and object to processing. To exercise rights, contact us using the details above.
Cookies & Analytics
Analytics, Maps and ClubManager embeds load only after consent via our cookie banner. You can change preferences anytime in the cookie settings.
Security
We use HTTPS, access controls and least‑privilege accounts. Sensitive keys are stored in server environment variables.
Contact & Complaints
Contact: contact@watfordtacticalfighting.com. You can also complain to the ICO (ico.org.uk).
Last updated: 10/08/2025.